Please read all sections carefully before finalising your booking and get in touch with us if you have any questions.

TRIPS & COURSES

  • All of our trips and courses will run with a minimum of 1 diver/participant, with no trip or course having more than 4 divers or participants per Instructor/Divemaster.

  • Our dive trips to the Great Barrier Reef  give us access to sites at either Agincourt, Opal or Tongue Reef systems, however no site or reef can be guaranteed due to logistics or environmental factors.

  • If wishing to dive on Enriched Air ("Nitrox") or complete the PADI Enriched Air Diver course, we require a minimum of 7 days notice to allow for logistics. 

  • Certified divers must produce a valid dive certification card on the day of travel. This can also be in the form of a temporary certification card (issued within the last 90 days). 

  • We advise a wait of a minimum of 24 hours before flying after diving.

  • We strongly recommend that before travel, you obtain insurance which provides specific cover for scuba diving activities, medical evacuation and dive travel. We suggest that it also includes coverage for missed flights, altered accommodation arrangements or any other inconvenience borne out of any unforeseen circumstance that arises while participating in one of our tours or courses.

MEDICAL

  • Due to Queensland Scuba diving regulations, all divers need to complete a medical questionnaire before starting any PADI dive course/program or undertaking guided diving activities . Certain medical conditions and/or medications may preclude you from scuba diving and will therefore require a dive medical release from an approved Scuba diving physician prior to travel. This can be done locally at the divers' own expense. Please contact us if you have any questions regarding your fitness to dive.

  • Certified Divers: It is the responsibility of certified divers to obtain a valid dive medical prior to the trip if your state of health has changed since completing your last dive or since your last dive medical. This includes the intake of medications. Please see the link to the Queensland dive medical throughout our website and if any doubt exists please contact us. 

BOOKING & PAYMENT

  • All prices on our website or sales literature are GST inclusive, based on booking direct with Scuba IQ and are valid until 01/04/2019.

  • Bookings are confirmed once full payment has been made. This needs to be at least 48 hours before joining a dive trip or starting a dive course.

  • Payment can be made via bank transfer or by secure online card payment through 'Square'. For credit card payments, please allow for a 2.2% charge to be added

DISCOUNTS

  • A 5% discount will be applied to any dive trip or PADI dive course when your own equipment is used and booking directly with us. This needs to be a minimum of a BCD, full regulator set with instruments and wetsuit/exposure protection.

  • A 5% discount will be applied to any dive trip or PADI dive course when undertaken by anyone with a professional level scuba diving certification. This only applies to an individual holding the licence. A dive professional is considered to be a PADI Divemaster or equivalent and above.

CANCELLATIONS & REFUNDS

  • Before cancelling any trip or course, please contact us to see if we can arrange a new date or a suitable alternative.

  • Cancellation of any trip or course made within 48 hours prior to the booked tour date or ‘no shows’ will incur a 100% cancellation charge with no refund.

  • Any cancellations made within 2-5 days prior to the tour date will be refunded 50% of the amount.

  • Any cancellation made with more than 5 days notice will receive a full refund, minus any costs incurred relating to bank fees or credit card charges.

  • Cancellation of diving made by us on the day of travel or course start due to any person not being medically cleared to dive, or failure to produce proof of certification or referral paperwork, will not be eligible for a refund. However, in some circumstances, an alternative date can be arranged to allow for time to obtain the aforementioned.

  • If for any reason a scuba diving course cannot be completed, a part refund will be offered based on incomplete training elements.

  • Scuba IQ (ABN 76 810 769 277 ) reserves the right to cancel or change any bookings due to weather/environmental conditions or any other unforeseen circumstances. In these instances a full refund will be offered.

  • All information on our website or literature regarding  trips, courses, itineraries, services provided, product inclusions and prices charged may be altered or cancelled without notice due to any reason and at the discretion of Scuba IQ. 

via 'Calypso Reef Cruises'
Crystalbrook Superyacht Marina
44 Wharf Street
Port Douglas
Queensland 4877